Question 1

How quickly can my team learn to operate the PD-10?

Accepted Answer

Most shops train operators in under a day thanks to the intuitive FlashCut control system. If you can read a shop drawing, you can run this machine.

Question 2

What materials and pipe sizes can the PD-10 handle?

Accepted Answer

The PD-10 cuts round, square, rectangular, angle and channel up to 10" x 10" and 800 lbs, plus flat material up to 10" wide.

Question 3

Do you offer onsite training or remote support?

Accepted Answer

Yes. Our engineers provide remote or in-person setup assistance, and you talk to an engineer directly — never a call center.

Question 4

Where is the PD-10 built and supported?

Accepted Answer

It is designed, built and supported in the USA out of our Spokane, Washington facility, and we ship and install nationwide across the USA and Canada.

Question 5

Can the PD-10 cut flat material?

Accepted Answer

Yes — flat material up to 10" wide, which covers most gussets, tabs, base plates and brackets that go with your tube work.

Question 6

How fast is changeover between jobs?

Accepted Answer

Ultra-fast changeover is one of the machine's headline features. Short runs and one-offs stop being a scheduling headache.

Question 7

How does pricing work?

Accepted Answer

Pricing is configuration based: machine, controls, accessories and power unit. Call sales and we'll build the configuration and quote it.

Question 8

Do you ship and install outside Washington?

Accepted Answer

Yes. We ship and install nationwide across the USA and Canada.

Question 9

Can I see the machine cut before I buy?

Accepted Answer

That's exactly what a live demo is for. Bring your geometry and we'll cut it.

Question 10

Who do I call when something goes wrong?

Accepted Answer

Tech support and engineering at (360) 325-1900, or email support@pipedreamcnc.com. You reach an engineer, not a call center.

Question 11

Do you offer training for new operators?

Accepted Answer

Yes. Custom training can be scheduled onsite or virtually whenever you add people or capability.

Question 12

Where do I find manuals and software updates?

Accepted Answer

In the resource library, or ask support directly and we'll send what you need.

CNC Pipe Cutting Machine FAQs

About the Machine